Every service thread for a customer resolves to one record -- read across all eight factories and settled against a deadline-bearing commitment, not a free-text note anyone can argue with later. The CSIN engine proposes the resolution; you approve it on context no one at the table can dispute.
Why it matters
The Projected Customer Surface brings every signal about a customer into one place -- token deadlines, contracts and change orders, deliveries, comms, marketplace orders, and live service threads. No more chasing the same customer across siloed apps.
Under the surface runs CSIN -- the Construction Service Intelligence Network. The cs-resolution orchestrator reads signals across all eight factories and proposes a resolution or escalation, each scored for confidence. Every signal travels the cross_domain_events ledger, so the record is provenanced -- not stitched together from guesses.
The work, split
The CSIN orchestrator gathers cross-factory context, classifies intent and sentiment, suggests knowledge-base answers, and drafts a resolution or escalation -- each scored for confidence. A timer sweep watches for slipping token deadlines and declining sentiment, firing proactive outreach against your subscription rules. Every resolved thread feeds the knowledge flywheel back into the library.
You make the consequential call -- accept the proposed resolution, escalate it, or hold -- on context drawn from every factory, with an autonomy scorecard telling you how far the agent can safely go. Your verdict lands as a tenant-scoped resolution, carrying its confidence score and full action trail, recorded to the event ledger.
How it works
Bring up any thread and watch CSIN resolve it across all eight factories -- then you make the call. Ask for a walkthrough on your seat and your community.